REFUND POLICY

14 Day incorrect size Returns Policy  

ToeSox NZ will happily give you a refund or exchange within 14 days of purchase, provided you have proof of purchase and the product: 

  • is still in its original and salable condition and packaging, with all accessories included 
  • has not been worn or used  
  • is not a voucher or clearance item 

FAULTY PRODUCT RETURNS POLICY 

For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Returns of faulty products 

If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product: 

  • has a problem that would have stopped you from buying it had you known about it; 
  • is unsafe; 
  • is significantly different from the description of the product; or 
  • it arrived significantly damaged, 

This policy does not include damage caused by misuse or returns simply due to change of mind. 

If the problem is not major, we may choose to give you a replacement instead of a refund if this is possible. 

We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.